Shipping Policy – TrustoraX
At TrustoraX, we take pride in providing pet parents across the USA with high-quality pet products and a smooth delivery experience. Below is everything you need to know about our shipping process.
Shipping Coverage
We currently ship within the United States only (all 50 states including Alaska and Hawaii).
International shipping is not available at this time.
Processing Time
Orders are processed within 1–3 business days after payment confirmation.
Once processed, your order is prepared for shipment and handed over to our logistics partners.
Estimated Delivery Time
Our average delivery times are:
USA Standard Shipping: 5–10 business days
(Depending on your location and product availability)
Note: During peak seasons or holidays, delivery may take a little longer.
Shipping Carriers
We work with reliable shipping partners such as USPS, UPS, and FedEx to ensure your order arrives safely and on time.
Shipping Costs
FREE Standard Shipping on all orders — no minimum spend required!
No hidden charges or handling fees.
Tracking Your Order
Once your order is shipped, we’ll send you an email with a tracking number and link.
You can also track your order anytime on our Track Your Order page.
Multiple Items Orders
If you order multiple items, they may arrive in separate packages based on availability or supplier location.
You’ll receive separate tracking numbers for each shipment (if applicable).
Delivery Delays & Exceptions
Delays may occur due to:
Weather disruptions
Holidays or peak sales periods
Unforeseen courier issues
We appreciate your patience and will do our best to keep you informed in case of any delays.
Incorrect Address Disclaimer
Please double-check your shipping address at checkout.
TrustoraX is not responsible for packages delivered to the wrong address due to incorrect information provided by the customer.
Need Help?
For any questions or concerns about your shipment, feel free to contact our support team:
Email: support@trustorax.com
We’re here to help Monday to Saturday.