Refund & Return Policy – Hassle-Free Returns | TrustoraX

Effective Date: April 21, 2025

At TrustoraX, we believe in 100% customer satisfaction. If you’re not happy with your order, we offer a simple and transparent return and refund policy designed to give you peace of mind.

7-Day Easy Returns – Shop with Confidence

You have 7 days from the date of delivery to request a return or refund. To qualify:

  • The item must be unused, in original condition, and in original packaging

  • Proof of purchase (such as order confirmation or number) is required

Non-Returnable Pet Products

Some items are non-returnable due to hygiene or customization, including:

  • Personalized pet products

  • Opened pet food or grooming items

  • Final sale or clearance products

  • Digital downloads or gift cards

Received a Wrong or Damaged Product?

We take care of every order with love, but if your item arrives damaged, broken, or incorrect, contact us within 48 hours with your order number and clear photos.
We’ll offer a free replacement or a full refund — no questions asked.

How Refunds Are Processed

Once your return is received and inspected:

  • Refunds are processed within 5–10 business days

  • The amount will be credited back to your original payment method

  • Shipping charges are only refunded if the error was on our end

Haven’t Received Your Refund Yet?

If your refund hasn’t arrived:

  • Check your bank or credit card statement

  • Contact your bank or payment gateway

  • Still stuck? Reach out to us at support@trustorax.com

Start Your Return in 1 Easy Step

Email us at support@trustorax.com
Use subject line: Return Request – [Your Order Number]

We’re here to make things right — because your pet’s happiness is our mission.

TrustoraX – Trusted Pet Products, Hassle-Free Returns.

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