Return & Refund Policy – Trustorax
Effective Date: November 2, 2026
Last Updated: November 2, 2026
1. Overview
At Trustorax, we aim to provide useful and high-quality digital products. This policy explains the conditions for cancellations, refunds, and purchase-related issues.
2. Digital Product Purchases
Our products may include ebooks, PDF guides, templates, workbooks, and other downloadable resources.
Because digital products are delivered electronically, all sales are generally final once the product has been downloaded or accessed, except where a refund is required by law or approved under this policy.
3. Refund Eligibility
You may request a refund if:
You were charged more than once for the same purchase.
You purchased the wrong product due to a technical or payment error.
The download link does not work and we cannot resolve the issue.
The delivered file is corrupted, incomplete, or significantly different from its description.
A refund is required under applicable consumer protection laws.
4. Damaged or Incorrect Digital Products
If your downloaded product is corrupted, incomplete, or incorrect, contact us within 7 days of purchase.
Please provide:
Your order number.
The product name.
A description of the issue.
Screenshots, if available.
We will investigate and may provide a replacement file, corrected download, or refund where appropriate.
5. How to Request a Refund
To request a refund:
Email us with the subject Refund Request.
Include your order number and product name.
Explain the reason for your request.
Attach supporting screenshots if necessary.
We will review your request and respond as soon as reasonably possible.
6. Refund Processing
If your refund is approved, it will generally be sent to your original payment method.
Refund processing may take 5–10 business days, depending on your payment provider or bank.
7. Order Cancellations
Digital orders may be cancelled before the product is delivered or download access is provided, where technically possible.
Once a digital product has been delivered, accessed, or downloaded, cancellation may not be available except where required by law.
8. Duplicate Payments
If you believe you have been charged more than once for the same order, contact us with your payment details and order confirmation. We will investigate and refund verified duplicate charges.
9. Exceptions and Consumer Rights
Nothing in this policy limits consumer rights that cannot legally be excluded under applicable law.
Trustorax reserves the right to review refund requests individually and reject requests that do not meet this policy, subject to applicable legal requirements.
10. Contact Us
For refund, cancellation, or digital download issues, contact us:
Business Name: Trustorax
Website: https://trustorax.com/
Email: digital@trustorax.co
WhatsApp: +923355185964
Please use “Refund Request” as your email subject and include your order number.
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